Frequently Asked QUESTIONS

  • We accept cash, etransfer, check and all major credit cards as forms of payment. Unless we have a contract with your insurance provider, we do not typically provide direct billing. Payment is expected before or at time of session. Receipts are provided after payment and include all the necessary information needed for tax/insurance submission. Rates vary among providers and the services offered. Below is the range of fee for listed services:

    • $150-180 for 55 minutes for individual sessions

    • $180-200 for 55 minutes for couples sessions

  • Depending on your current health insurance provider or employee benefit plan, it is possible for services to be covered in full or in part. Please contact your provider to verify how your plan compensates you for social work/psychotherapy services.

    Many of our clinicians are established provider for many insurance coverage plans including but not limited to:

    Non-Insured Health Benefits, WSIB, Veteran’s Affairs, RCMP, Canadian Forces, Canada Life, Manulife, Medavie Blue Cross, Green Shield, etc.

  • If you are unable to attend a session, please cancel at least 24 hours beforehand. Otherwise, you may be charged for the full rate of the session.

  • We are located at 190 Wortley rd, London, Ontario. Our clinic is on the second level of the building, in suite 215. The building is wheelchair accessible with a ramp and elevator access. There is free parking outside the building. There are tons of fun restaurants, cafes and shops surrounding our building. Upon arrival to clinic, please have a seat in the waiting room and your therapist will come get you for your session.

  • We work hard to get clients in quickly and not carry a waitlist. Most clients are seen within several days to weeks of initial appointment requests.

  • The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, and you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person, so you aren’t reminded of this difficult time in your life.

  • Medication can be effective but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals.

  • Because each person has different issues and goals for counseling, it will be different depending on the individual. We tailor our therapeutic approach to your specific needs.

  • Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them, and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.

  • We are so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.

  • Please contact us for any additional questions you may have. We look forward to hearing from you!

Embark ON A JOURNEY

of self-discovery and growth with Wise Minds Counselling Collective. Together, we will explore the depths of your inner wisdom, navigate life's complexities, and work towards creating lasting positive change. Your peace and happiness are within reach, and we are here to guide you every step of the way.

Choose Wise Minds for compassionate psychotherapy that empowers you to live a fulfilling and joyful life.